Vobble Privacy Policy
Effective Date: September 8, 2025
Entity: Avie Vinson Entertainment Private Ltd, incorporated in Delaware, USA
At Avie Vinson Entertainment Private Ltd (“we,” “us,” or “our”), your privacy is our top priority, especially when it comes to protecting children’s information. This Privacy Policy explains how we collect, use, and safeguard information across our services, which include:
- Vobble Connect App – A mobile application for parents or guardians to manage accounts, content, and settings.
- Vobble Device & Device App – The portable audio device and its built-in app designed exclusively for children to access and interact with our content.
- Vobble Website – Our official website where parents can purchase the Vobble device, sign up for newsletters or projects, and contact us for support.
The Vobble Device for Kids is certified by the kidSAFE Seal Program. The kidSAFE Seal Program is an independent safety certification service and seal-of-approval program designed exclusively for children-friendly websites and technologies. Click on the seal or go to www.kidsafeseal.com for more information.
1. Definitions
- Services – Vobble Connect App, Vobble Device, Device App, and Website.
- User(s) – Parents, guardians, and children who access or use our Services.
- Device – The Vobble portable audio device used by children to listen and interact with content.
- Service Providers – Parties supporting hosting, analytics, payments, logistics, AI processing, or communications.
- Content – All licensed and original stories, music, podcasts, and other materials provided through our Services.
- Created Content – Stories, recordings, or works generated by children through interactive features.
2. Information We Collect
We collect different data types depending on whether you use the Parental App, the Child Device, or the Website.
2.1 Vobble Connect App (Parent App)
Information you provide:
- Name, email, account credentials
- Payment details (via App Store/Play Store; Vobble never stores card numbers)
- VOIP Metadata (time, duration, IDs)
- Feedback, reviews, or voluntary submissions
Information collected automatically:
- IP address, device model, OS version, and diagnostic logs
- Analytics (e.g., feature usage, content selections)
- Notifications: device tokens, app instance IDs, and interaction logs. Used only to send reminders, updates, and alerts to parents.
2.2 Vobble Device & Device App
The Vobble Device and its built-in app collect only limited data, mainly for personalization and interactive features. We do not collect personal identifiers like names or contact information from children.
- Listen Mode: No data collected.
- Create Mode: Photos (camera), voice recordings (mic). Retained for up to 30 days.
- Play Mode: Voice for gameplay logic. Retained for up to 30 days.
- Explore Mode: Voice for conversational character interactions. Retained for up to 30 days.
- Transcripts from Create, Play and Explore: Processed to provide the service and retained for parental review on the Vobble App. These transcripts will be deleted no later than 12 months after the discontinuation of the service, or sooner if requested by a parent.
- To ensure child safety by flagging problematic inputs, personally identifiable information (PII), or profanity.
- To provide parents with access to review transcripts in certain cases.
VOIP Calls: Live call audio not stored. Metadata (time, duration, IDs) retained up to 12 months post-discontinuation.
Identifiers & system data:
- Hardware ID (links the device to the parent profile)
- Device token (for push notifications)
- Notifications: device tokens and delivery logs (time sent, success/failure) to enable push notifications for child-facing features (e.g., reminders, rewards). Notification content is never stored.
2.3 Website
When you interact with our website (www.vobble.us), we may collect both the information you provide directly and information collected automatically:
Support Enquiries:- If you contact us through our website, we collect your name, email address, and the content of your message to respond to your request.
Newsletter & Project Sign-Ups:- If you choose to subscribe to newsletters, early access programs, or project updates, we collect your name and email address to keep you informed.
Device Purchases:- When you purchase a Vobble Device via our website, payments are securely processed by Stripe, and shipping and logistics are managed by Shipbob.
- Vobble does not collect or store payment card details. We only receive the minimum order information necessary to fulfill your purchase, such as confirmation of payment, shipping address, and delivery status.
Automatic Data Collection- Our website automatically collects technical information such as IP address, browser type, device information, and session details to improve performance and security.
Cookies and Analytics- We use cookies to improve your browsing experience, remember preferences, and provide secure access.
- Strictly Necessary Cookies: Essential for checkout, secure login, and core site functionality.
- Functionality Cookies: Help us personalize content and remember your preferences when you return.
- Analytics Cookies (Google Analytics): Collect aggregate information about how visitors use our site (pages viewed, time on site, navigation patterns). This helps us improve design, functionality, and content.
- Parents may control or disable cookies through their browser settings.
3. How We Use Information
- Provide and personalize content and services.
- Enable interactive storytelling, games, and conversations.
- Facilitate safe parent-approved VOIP calls.
- Manage accounts, subscriptions, and parental controls.
- Process orders, payments, and logistics.
- Send notifications (account, feature, and marketing—only with consent)..
- Improve safety, fraud detection, and compliance with laws.
4. Data Retention
- Photos & voice → deleted within 30 days.
- Transcripts → deleted no later than 12 months after the discontinuation of the service
- VOIP audio → not stored; metadata kept 12 months post-service.
- Registration/account info → held during service + 12 months post-discontinuation.
- Newsletter sign-ups → until the user unsubscribes or requests deletion.
5. Disclosure of Information
We do not sell personal information. We may disclose only as follows:
- Service Providers: AWS (hosting), Firebase/Crashlytics/Mixpanel (analytics), OpenAI/HumeAI (AI processing), App/Play Store (in-app purchases), Stripe (payments), Shipbob (shipping), SendGrid (emails).
- Business Transfers: If Vobble is acquired, merged, or sold.
- Legal Compliance: If required by law, subpoena, or government request.
- Safety: When necessary to protect the rights, property, or safety of children or others.
- Joint Promotions: If parents opt-in to co-branded initiatives with partners.
6. Children’s Privacy
Vobble is designed with children’s safety and privacy at its core. We comply with the Children’s Online Privacy Protection Act (COPPA) and take multiple steps to prevent the collection, storage, or sharing of children’s personal information.
6.1 Parental Consent:
Children cannot access Create, Play, Explore, or VOIP features until a parent or guardian provides verifiable parental consent. Without consent, children can only use the Listen feature, which requires no personal data.
6.2 Preventing Collection of Personal InformationWe employ defense-in-depth safeguards to prevent the collection of personally identifiable information (PII):
Flash Create:- Freeform mic and image inputs are screened using OpenAI Moderation APIs.
- Story text and image outputs are also moderated before being delivered to the child.
Create Studio:- Inputs are guided by an AI agent designed with prompt engineering to avoid PII and unsafe content
- Inappropriate image uploads are immediately rejected using moderation tools.
- Audio inputs are steered by the AI agent to avoid inappropriate or identifying details.
- All outputs are engineered to automatically screen out PII and explicit content.
Explore:- Children may ask freeform questions, but AI agents are restricted to safe-topic knowledge bases and reinforced with prompt engineering to keep discussions appropriate.
- Agents cannot discuss or request PII. All responses are filtered through these constraints before display.
6.3 Monitoring and Review
- Automated moderation is applied at both input and output stages to prevent inappropriate or identifying content from entering the system.
- Periodic human safety reviews are conducted on flagged cases to validate that safeguards are effective and to address edge cases missed by automated filters.
6.4 Data Minimization and Retention
We minimize the amount of data collected and limit how long it is retained:
- Voice recordings and photos are deleted automatically within 30days.
- Transcripts are deleted no later than 12 months after the discontinuation of the service, or sooner if requested by a parent.
- VOIP live audio is never stored.
- VOIP metadata (call duration, time, participant IDs) may be retained for up to 12 months post-discontinuation, then permanently deleted.
- No persistent child identifiers (such as name, email, or address) are collected.
6.5 Advertising and Profiling
We minimize the amount of data collected and limit how long it is retained:
- No advertising is presented to children on the Vobble Device or Device App.
- No behavioral profiling or targeted advertising is conducted on child accounts.
7. Parental Rights & Controls
Parents can:
- Restrict usage to Listen-only mode.
- Access or delete child data.
- Stop further collection.
- Deactivate or delete child accounts.
Verification: We require identity confirmation (via App Store/Play Store transaction or email confirmation) before processing data access/deletion requests.
8. Content Ownership & Permissions
- Vobble Content is owned/licensed by Avie Vinson Entertainment.
- User-Created Content remains the child’s property. Temporary copies may be retained for processing. External use requires explicit parental permission.
9. Data Security
- Hosted on AWS servers in the U.S.
- Encrypted in transit (TLS/SSL) and at rest (AES-256).
- Organizational safeguards include access controls, audit logs, and internal training.
While we use best practices, no method is 100% secure. Parents should supervise use.
10. Legal Basis
- COPPA: We obtain verifiable parental consent before collecting child data.
- CCPA/CPRA: California residents can request access, deletion, or opt-out of sale (though Vobble does not sell data).
11. Future Features
We are developing a Social Bubble feature:
- Hosted on AWS servers in the U.S.
- Parent-approved, opt-in contact circles.
- Disabled by default; only parents can enable/manage.
No selling of personal information or public sharing, no ads.
12. Updates
We may revise this Privacy Policy. Parents will be notified of major changes via the Connect App or email.
13. Contact Us
Avie Vinson Entertainment Private Ltd16192 Coastal Highway, Lewes, Delaware 19958, Sussex County
📧 allears@vobble.fun
📞 +1 (302) 344-5717
Appendix: Service Provider Information
AWS (Amazon Web Services)
Firebase (by Google)
Crashlytics (by Google/Firebase)
- Website: crashlytics.com (redirects to Firebase)
- Support: Handled via Firebase's support channels
Mixpanel
OpenAI
HumeAI
Apple App Store
Google Play Store
SendGrid (by Twilio)
Stripe
ShipBob
